The Din of Organisational Silence – Di Worrall @DiWorrall

The Din of Organisational Silence

Slackers: The people at work, who contribute the minimum necessary, yet seem to get by. Everyone knows who they are but the workplace wall of silence and fear means that no-one confronts them directly, instead venting their frustration and resentment through whispers in the corridor and around the coffee machine.   Dealing with negative impacts of “slackers” in a work team is but one of many chronic organisational issues perpetuated by a culture of organisational silence that is afraid to confront important issues lest there be recriminations against those who take a stand (Accountability Leadership, 2013, Di Worrall).

In a healthy workplace culture, employees rely on colleagues to be proactive because improving processes requires the expression of new ideas. In a culture of fear, visibility can lead to scapegoating; better to let your colleagues stick their neck out and attract the attention.  Such “organisational silence” results in stymied innovation, if not paralysis.  An article in the Harvard Business Review by David K. Williams and Mary Michelle Scott, December 10, 2012, addressed fear’s inhibiting effect. A study demonstrated that only three percent of employees surveyed were free of fear in the workplace. Of that three percent, fear of making a mistake was the number one concern.

Successful leaders, however, must rely on their peers and those around them for feedback. They must break through the din of organisational silence and be open to hearing criticism; encouraging those who are willing to provide it. Without a safe, risk-sharing environment an organisation cannot evolve or effectively create new products for the market.  Feedback and mistakes are crucial to the learning and development process. Developing a culture that tolerates and even encourages mistakes is a healthier environment and one that is conducive to creativity.

Loose cannons so to speak, though they can be a liability, are necessary in an organisation because they are willing to initiate discussion on difficult topics. An article by Vivian Giang that appeared in “Business Insider” reports on Jim Donald, CEO of Extended Stay America. He became CEO after the company emerged from bankruptcy. At the time he realised that staff were fearful of losing their jobs so he introduced Monopoly-style “Get out of jail, free” cards to encourage risky ideas and creative behavior.  Employees could act on their creative impulses without penalty and were even held accountable at review time if they had not used their cards.

Whatever the method, a culture where employees are not afraid of recrimination will boost the innovative and creative power of an organisation. In a competitive marketplace, risky is the new safe.

Post by Di Worrall

Award-winning Business Transformation & Strategy Consultant, Best Selling Author, Executive Coach

www.diworrall.com.au

Find out more about the link between high performance and high accountability in Di Worrall’s latest #1 Amazon best selling book: Accountability Leadership – How Great Leaders Build a High Performance Culture of Accountability and Responsibility (2013) at http://amzn.to/1cphIpl

Accountability Leadership Saves Tech Company

In 2005, HCL Technologies was in trouble.

The Delhi-based IT firm was losing market share, as competitors grew by 50% annually.

By 2009, HCL’s president, Vineet Nayar had turned the company around, nearly tripling annual revenues and doubling market capitalisation despite the recession.

Nayar accomplished all this through a top-down culture of accountability, beginning with the leadership qualities of himself—the CEO—and other senior managers.

The Rules Of Accountability Have Changed

Great business leaders understand that acceptance of greater personal accountability and responsibility leads organisations back on the path to success.

But with the evolving nature of 21st century business, the practical steps that go into creating a high performance culture of accountability have become more muddled than ever.

Many organisations have seen temporary improvements, implementing traditional systems of accountability in an attempt to drive high performance in the workplace—only to quickly revert back to their old ways, or worse.

Accountability Leadership Will Teach You:

• What it really takes to lead a high performance culture of accountability
• Why so many of today’s employees avoid personal accountability and responsibility like the plague, and how to reverse that trend
• How to sustain great performance through inspiring feedback, feed-forward and follow-through
• What an accountability plan is, how to create one, and why it’s considered the “secret weapon” behind successful business transformation

Filled with real world case studies and straightforward, easy to digest research, Accountability Leadership offers practical solutions that are direct, engaging, fast, cost-effective, proven, and easy to implement…

Immediate, Concrete Solutions You’ll Take Away From This Book Include:

• How to transform the “dark side” of accountability into a positive force for change
• Why carrots and sticks no longer work—and what they’ve been replaced with
• How to create compelling consequences that inspire people to perform at their best, and achieve the ultra productive workstate known as “flow”
• Crack the code of high accountability conversations, turning confrontation into a productive and positive opportunity

Accountability Leadership Also Sheds Light On Topics Like…

• How negativity bias covertly sabotages your feedback loop with your employees
• The optimal ratio for positive to negative comments in feedback
• The right amount of autonomy to give employees—without overdoing it
• What lack of recognition is really doing to your workforce (hint: it’s staggering)
• The surprising biochemical effect of praise, and why it cannot fail

Plus, You’ll Also Receive A Special Bonus

Reader’s can claim an exclusive 20-minute podcast interview with top-rated thought leader Marshall Goldsmith, sharing his powerful experiences and groundbreaking ideas on coaching for accountability leadership—absolutely free.

A Personal Message From The Author

Accountability is arguably the number-one issue that makes or breaks leadership performance today. Yet most of us were never taught this critical skill—not by our parents, teachers or business leaders.

The good news is, accountability can be coached.

The ideas in this book draw from extensive research and 25 years experience working with executives to improve performance through high accountability.

These ideas work.

Buy Now @ Amazon

Genre - Business, Leadership, Workplace Behaviour, Human Resources, Executive Coaching

Rating – PG

More details about the author

Connect with Di Worrall on Facebook & Twitter

Website http://www.diworrall.com.au/

The Sovereign Order of Monte Cristo by Holy Ghost Writer @SultanOfSalem

After the much-needed bath, Dantes puts on his dressing gown and lies down on his old bed, which he finds deeply comforting. He has played and traveled hard over the past few busy years, and he knows it has worn on him; there is more silver in his hair than before. He hopes to slow down soon, for he loves his new home with his family close by and misses them terribly. The sweet, baby faces of his daughters loom in the darkness of his closed eyes. How blessed he is! He resolves to enjoy Paris while he is here, though. He wants to go to the opera while he is in town and also visit a few of his favorite haunts. Finally, he falls fast asleep, only to awaken to a servant telling him the meal is nearly ready.
The servant helps Dantes dress and leads him to the dining room.
“The table looks divine,” Dantes says, thinking how nice it is to be out of his traveling clothes and into something more refined. He looks at the spread before him—fresh fruit and vegetables, as well as two huge pheasants with mint jelly. The yeasty smell of homemade bread fills the air and makes his mouth water.
“I hope this pleases you, sir,” Valentine tells him. “I know the food in America is quite different. Perhaps you have become too accustomed to their fare to appreciate ours.”
“Oh, nothing can compare to a good French meal, although American food has its own charms. When the baby is old enough to travel, you will all have to visit my estate in Georgia. It’s a different world, but one I believe you will enjoy,” Dantes tells them.
Just then, he hears the creak of a wheelchair. In comes M. Noirtier. Dantes rushes over to him and bids him hello.
“My old friend!” he says. “My heart fills with joy to see you—let us enjoy this magnificent feast as well as one another’s company.”
The next morning, Dantes plans to visit more of his old friends, at least those who still reside in Paris. A carriage awaits him in the hazy light of dawn, and he is flooded with memories as he drives through the streets. He wishes Mercedes and Haydee could be at his side, but knows his daughters are far too young for such travel; it would exhaust them.

Buy Now @ Amazon

Genre – Action, Adventure

Rating – PG-15

More details about the author

Connect with Holy Ghost Writer on Facebook & Twitter

Website http://holyghostwriterbooks.blogspot.ca/

a Rafflecopter giveaway

Quality Reads UK Book Club Disclosure: Author interview / guest post has been submitted by the author and previously used on other sites.

Tales of Mi7: The Kramski Case by J.J. Ward @MI7Ward

Chapter 1: Them Ol’ Paparazzi Blues

Kendal, Cumbria.

Someone called Jilly’s name, then the name of her band, Four Girls on Fire. At first, she thought she was dreaming – they’d just won the nation’s biggest talent show all over again, and from now on, life was going to be really amazing! - then her stomach turned over.

She disengaged herself from Rob, got out of bed and went to the window. Bloody hell, yes, down in the narrow cobbled street that fronted the guest-house. Paparazzi, sixteen or seventeen of them, all men, full of last night’s chip fat and strip-club testosterone, leering up at the net curtain like they could see through it. She swallowed.

The other girls had warned her about dating a member of a boy band, but only tongue in cheek. Twice the publicity, babes, sure you can handle that? She couldn’t help herself, though. Two years ago he’d been her hero and she’d been a nobody. Now they were equals.

“They’ve found us,” she told him.

Rob stretched and yawned. He discarded the bedclothes, picked up his boxer shorts and put his foot in one leg. “The press?”

“You don’t seem very bothered.”

“You were bloody brilliant last night, Jilly.”

“How did they know we were here?”

“I mean it. Outstanding.”

She realised she didn’t even like him much. “Did you tell them?”

“Me?”

“Wake up, Rob! It’s the press! I said the press have found us!”

He pulled on his boxers and put his arms round her. She disengaged herself, plonked herself at the dressing table and brushed her long brown hair, pulling halfway down as if it was full of knots. She was trying to stop herself shaking.

“Anyone could have told them,” he said. “It definitely wasn’t me, babe.”

“Put your clothes on. We’re leaving.”

“Why? They can’t get in here.”

She fished her bra from the pile of clothes on the floor and put it on. “We’re in the bloody Lake District, Rob. We’re supposed to be miles from anywhere. How did they find us so quickly?”

She looked round the room: the plaid curtains, the beds with valances, the 1920s lampshades, all the varnished wooden surfaces, so unlike the places she always stayed when she was touring with the girls. She’d fallen in love with it at first sight. She’d been drunk, true, but she’d never wanted to leave.

Rob pulled his socks and T-shirt on then looked at her. “You’re not frightened, are you?”

“They’ve probably got the place surrounded. And yes. Yes, I am frightened.”

“We’ll just call a taxi. We can be downstairs and in the car before anyone knows it.”

“I’m not bothered about us, Rob. I’m bothered about them.” Tights, tights, where were her bloody tights?

“‘Them’?”

“Yeah, ‘them’. The photographers, journalists, whatever they call themselves. Them!”

He laughed. “First time anyone’s cared what happens to paparazzi. Anyway, what could happen to them?”

“Haven’t you been watching the news recently? Are you really that self-obsessed?”

“Hey, now - ”

“Four photographers shot dead in four weeks. Following Bobby Keynes, Zane Cruse, Mikey from Bad Lads Zero, Stallone Laine - ”

“No such thing as bad publicity, from what I hear. Not that you need it, girl, but it won’t hurt. Besides, they’re all douche bags, right?”

She pulled her dress on and smoothed the waist. She’d had enough now. She wanted out. Of everything. “I misjudged you, Rob. They’re still human beings.”

“No, they ain’t. Anyway, what are the chances?”

“I don’t want to think about it.”

He picked up the telephone. “Is that reception? Hi, yeah … Room …”

“Fourteen,” Jilly said.

“Fourteen. Could you get a taxi pronto for me and the shorty? And fetch us the bill for the room? … Yeah, we’re leaving … Yeah, all good things have to come to an end sooner or later … Yeah, we’re disappointed too.” He put his hand over the receiver. “She knows us,” he told Jilly. “It’ll be her that told the reporters.”

“Bitch.”

He put the phone down. “About fifteen minutes. Get your face on, gorgeous.”

“I’m not waiting for her taxi to come, Rob. Not if she’s with them. I’ll get my own. There’s a rank down the road. Come on.”

“What about your make-up?”

She rammed a pair of sunglasses on and picked up her travel bag. He followed her downstairs. They didn’t stop at reception. Rob reached into his wallet, pulled out four fifties and thrust them at Mrs whatever-she-was-called, the proprietress. “Keep the change.”

Suddenly, they were out on the street. Paparazzi to their right, shouting Jilly. Jilly take off your shades, Jilly flick your hair, Jilly wave, Jilly smile, Jilly stop, who’s that with Jilly, that’s Rob from Simply Boyz, Rob give us a smile, Rob –

She took off her glasses, grabbed Rob’s hand and turned left and accelerated. She almost changed direction. There was a loud crack and she jumped like she’d been hit.

Behind them, the paparazzi roared. One of them – a photographer, about twenty-five - lay prostrate and bloody. Four others photographed him, ten or twelve were in full flight, one was trying to get a signal on his mobile. No one was interested in Jilly and Rob any more.

Rob looked at them then at her. “Oh, my God. Oh, my God.”

Jilly started screaming.

Buy Now @ Amazon & Smashwords

Genre – Espionage Thriller

Rating – PG

More details about the author and the book

Connect with J.J. Ward on Twitter

Shelf Life: The Publicist, Book Two by Christina George @publicistgal

Chapter Two

Mac leaned back in his chair and observed Rebecca, a fellow editor, as she walked in and sat down.

“So how is it to be back?” he smiled, knowing the answer.

“It’s hard to leave a newborn,” she sighed. “It’s even harder when the minute I get back to work, Edward’s insisting we sign nothing but porn.”

Mac laughed, “Well, he tactfully called it ‘erotic romance’ but yeah, same thing.”

Rebecca rolled her eyes, “I hate Fifty Shades. Well, I hate what it’s doing to the industry. This hideously written book is being marked as a game-changer. I have to wonder if anyone who actually read the book said this. It was a repetitive and boring pile of crap. I want more literature. I was hoping to come back and do more children’s books and instead I’m ‘encouraged’ to sign porn.”

Mac spotted Kate walking past his office, “Katie, come in and say hi to Rebecca. She’s back from maternity leave and mad as hell.” Mac’s light blue eyes were on her; as usual, she heated up instantly. A smile rose from his lips, crinkling those eyes set off by his dark, thick hair. She wished she could run her fingers through it.

Pull yourself together, she thought. She took a deep breath, walked in, and sat down.

“Good to see you back. You’re not mad at me, are you? Chelsea did great this morning.” Mac’s eyes were still on her, burning into her. Kate shifted in her seat.

Chelsea was one of Rebecca’s authors, Kate wondered if she should tell her that she had to drug her up. It looked like her coworker had enough on her mind; Kate decided to wait to share Chelsea’s fear of national television.

Rebecca shook her head, “It’s not Chels, though I do appreciate the update. It’s the memo Edward sent around this morning.”

“I didn’t see it.” Kate was puzzled.

“It only went to editors,” Mac began, “encouraging us to sign more erotic books. ‘It’s what the readers want,’ Edward insisted.” Mac tapped a pen on his desk, clearly impatient with his boss.

“Shocker.” Kate threw Rebecca an encouraging smile, “I’m sorry, but you know this will wane. At some point housewives will get tired of reading about red rooms and being tied up.”

Rebecca laughed, “You’re right, I know we need to jump on trends. It was one thing when we were trying to sign young adult after the Potter craze, but this takes the cake.”

“I know,” Mac said supportively, “but you know Kate’s right. Edward will lose interest once something else shiny pops up on his radar screen.”

Rebecca stood, “You’re right, Mac, thanks for listening.” She turned to Kate. “Glad it went well with Chels this morning, I’ll catch her segment online.”

After Rebecca left, Mac turned to Kate. “So,” he smiled a broad sexy smile that drew her in, “how did it really go this morning?”

Mac observed a tiny muscle flicker near her eye. It always happened when she was stressed. She’d smile, her poise never wavering, but Mac knew. He could always tell when she was feeling ready to punch someone.

“I had to drug her to get her to go on. Her manager told me that she gets nervous from time to time, but it’s nothing major. Nothing major my ass! She was in a full-blown meltdown and there I was, shoving a pill under the door.”

Mac laughed so hard, he rocked his chair back. “Katie, world class publicist and author rescuer saves the day, again.”

A tiny smile slipped across her face. Mac was right; she was often less of a publicist and more of an author 911. She shook her head. “I have to call her manager and tell her that she’s either here for the rest of Chelsea’s TV gigs, or I’m pulling them. I barely got her to go on air this morning.”

“I think as a general rule, all authors should be sedated from the moment we sign them.”

Kate stood up. “It sure would make my job easier.”

Mac’s laughter followed her down the hall.

Buy Now @ Amazon

Genre – Contemporary Romance

Rating – R

More details about the author and the book

Connect with Christina George on Facebook & Twitter

Icarus Rising by Rob Manary @robmanary

Thursday, Day 4

I’ve decided to leave for Toronto tonight. After hearing Wayne’s report I might have left immediately, I am that taken with St. Claire, but guilt holds me here. I visit my sister, Elise, each week without fail, but I doubt she would realize if I have missed a week, or indeed if I never visited her again.

My mother was “not well” is how it is politely put. My earliest memory is of scalding hot water and the stink of bleach. I remember vividly my mother pouring bleach on my tender young skin and scrubbing my hands raw with a wire brush. “Dirty, so dirty, how do you get so dirty?” she would intone over and over again as she flayed the skin from my hands. I would cry out in agony and Elise, my saviour, my older sister, would come to my rescue.

I can hear her shaky, terrified little voice as she interceded on my behalf. “Mother,” she would say in that weak voice, struggling to be strong for me, to take the pain from her younger brother. “Look at my hands. I’m filthy, so dirty.”

Mother would drop my hands and appraise Elise as my sister held out her hands to Mother for inspection. Elise was my Christ. But Mother didn’t stop with Elise’s hands. Mother would also attack Elise’s beautiful sweet face with the wire brush and scrub raw her porcelain skin.

This terrible ritual seemed to bring Mother to a cathartic release of sorts. Realizing at last what she had done to her children she would hold us close and weep, begging us for forgiveness, promising to never lay a hand on us again. And then she would take to her bed for weeks or months. Her “lazy days” is what she called them and how thankful I was when they would come.

Home was a sprawling twelve bedroom prison to me. Most of the rooms were never used and we were not allowed to go into much of the house. At night I was tied to my bed, and there were days when Mother would leave me restrained, days when I would scream and scream because I didn’t want to empty my bowels and be left in my own excrement.  Mother kept the place like a museum. Her husband, my father, left her before I was born. Elise told me years later that Mother thought her love would one day come home and she must keep the house as he left it.

We had two servants that served the family faithfully for decades, a married couple, Charles and Abigail. They served my grandmother before my mother inherited the family estate and by all accounts my grandmother was, like my mother, “not well.” They were, therefore, accustomed to my painfully eccentric family. They were kind to Elise and me, but kept silent about what went on under the roof of their long time employers.

I’ve never blamed them. They lived in the little cottage house on the grounds, were paid little, and were already advanced in age when I was young. I don’t think either can read or write and serving our family was all they knew. They must be in their late seventies now and they still live in their little cottage house on the grounds of what is now my estate, I suppose. They care for my museum prison.  I pay them well and Abigail keeps the place spotless for visitors that will never come. Charles, I am told, still maintains gardens that are the envy of the neighbourhood. They were kind to Elise and me so I am kind to them.

My fondest memories are of working in the garden with Charles when Mother had her “lazy days” and of sitting in the kitchen and listening to Abigail sing as she prepared elaborate meals that only my sister and I would eat.

When Mother began wandering the halls of the estate in her faded and tattered wedding gown, cradling a shotgun, Abigail was finally moved to call the police.

 

Buy Now @ Amazon

Genre – Erotic Romance

Rating – R

More details about the author and the book

Connect with Rob Manary on Facebook & Twitter

Website http://robmanary.com/

“I AM INDIE; HEAR ME ROAR!” – Kristie Cook @kristiecookauth @MsBessieBell

“I AM INDIE; HEAR ME ROAR!”

by  Kristie Cook

When author Jessica Bell first approached me about contributing to Indiestructible: Inspiring Stories from the Publishing Jungle, I thought, “Great idea!” and then thought, “What ever will I write about?” Although I still didn’t know, I jumped on the opportunity. And then I fretted. I wanted to be so inspiring that the reader would throw down the book, spring to his/her feet and exclaim, “I CAN DO THIS! I WILL DO THIS! I AM INDIE; HEAR ME ROAR!”

RAWR!

But what topic would do such a thing? I didn’t know. Making the decision to self-publish is not an easy one that should be taken lightly. It’s a lot of work. I mean A. LOT. But the rewards are unimaginable. Seriously—I never imagined all that I would gain by going this route. And I’ve gained so much.

So I considered writing about those rewards—the success I’ve seen as an indie author. Although so many authors have done much better financially than I have, I’ve done pretty well, and that’s not the only benefit. By far. Still . . . that idea didn’t grab me.

As I nearly drove myself crazy thinking about the perfect topic for my essay, I continued answering the fan mail I received, often from new writers asking for advice. And that’s when it hit me—this is the advice I give every day. And it’s meant to be inspiring. So why not share it with everyone without them having to personally write to me?

I had my topic—the advice I give most frequently to new writers and to those considering indie publishing: Never Give Up. Perseverance Pays Off. Will my essay cause you to spring to your feet, scare the crap out of your family and send your pets running to another room as you make your proclamation? I highly doubt it (and if it does, please let me know!). But with the incredible line-up of contributing authors you will be reading in this book, I have no doubt you will be by the end.

CLICK HERE TO PURCHASE INDIESTRUCTIBLE

100% of proceeds will be donated to BUILDON.org, a movement which breaks the cycle of poverty, illiteracy, and low expectations through service and education.

Contributing authors:

Alex J. Cavanaugh <> Angela Brown <> Anne R. Allen <> Briane Pagel <> C.S. Lakin <> Ciara Knight <> Cindy M. Hogan <> D. Robert Pease <> Dawn Ius <> Emily White <> Greg Metcalf <> Jadie Jones <> Jessica Bell <> Karen Bass <> Karen Walker <> Kristie Cook <> Laura Diamond <> Laura Pauling <> Laurel Garver <> Leigh Talbert Moore <> Lori Robinson <> Melissa Foster <> Michael Offutt <> Michelle Davidson Argyle <> Rick Daley <> Roz Morris <> S.R. Johannes <> Stephen Tremp <> Susan Kaye Quinn

About Kristie Cook:

Kristie Cook writes the bestselling, award-winning SOUL SAVERS SERIES, which will include seven novels, companion novellas, and short stories. She also writes THE BOOK OF PHOENIX SERIES, a trilogy (for now anyway). Both are new adult paranormal romance/contemporary fantasies. She has many other ideas jotted in notebooks scattered around the house and more in her head, but she’s learned to write for whatever character screams the loudest. It’s kind of hard to hear the others, so may as well make the noisy one happy. She’s often procrastinating on Facebook (way too often) and sometimes even jumps onto Twitter.

Need motivation and inspiration to self-publish, or sign that contract with an interested small press? Have you done all the research you can, but still feel ambivalent about the idea? “Indiestructible: Inspiring Stories from the Publishing Jungle” brings you the experiences of 29 indie authors—their passions, their insights, their successes—to help you make the leap into indie publishing.

This is not a how-to guide. This is the best of the indie tradition of experienced authors paying forward what they’ve learned, giving you information to help you on your journey. The personal essays in this book will leave you itching to get your work into the hands of readers and experience, first-hand, all the rewards indie publishing has to offer.

100% of proceeds from “Indiestructible” purchases will be donated to BUILDON.org

Buy Now @ Amazon

Genre –  Non-fiction

Rating – G

More details about the author

Connect with Jessica Bell on Facebook &  Twitter

Blog http://thealliterativeallomorph.blogspot.com/

Colorworld by Rachel E. Kelly @colorworldbooks #Romance #Free

Wen knows what love looks like. Since her mom died over a year ago, she’s seen it every day on her orphaned younger brother’s face. Wen’s made good on her promise to her mom that she’d take care of Ezra, even quitting her carefree party-girl ways to become a hard-working college student so she can provide for him. 

Wen knows what love feels like, too. Because when she touches people, she feels what they do. "Uniquely perceptive" is what her mom called it, and Wen’s not going to argue; she doesn’t know any different. 

But an energy therapy study changes not only what Wen knows about her unusual gift; it also changes her. Now, instead of feeling emotions, her touch brings death to others. No one is safe around her, especially Ezra. 

Wen turns to energy healers for help. And that’s where she meets him: Mr. Tenacious and Audacious, Gabe Dumas. He knows about love, too; he speaks it in ways Wen has never experienced. And he’s never even touched her. 

With her heart unravelling, Wen discovers a world only she can see. It may offer hope for her condition… or it may be better left hidden. 

*Intended for 16 and up

Amazon Kindle US

Rating – PG13

Genre – Romance / Sci-Fi

4.6 (19 reviews)

Free until 15 January 2014